Dispatch Management Systems

In the 21st century, real time data is what drives business. In the wireless communications industry, management software and applications provide this data in real time, making communications technologies business-critical.

TR Hirecom have installed and overseen a large number of Management Software solutions across numerous different industries.

TR Hirecom provides software and applications for digital radio and RAPID next-generation radio solutions including:

Guard Tour, or Route Management, is an optional module enabling the dispatcher to create a route that one or more radio users have to follow at the correct intervals. Each route includes a number of checkpoints representing GPS locations or iBeacons. Failure to complete the route at the right time will trigger an alarm or notification.

Key features:

  • Customisable routes
  • Indoor & outdoor
  • Scheduled routes
  • Automatic notification & escalation
  • Reports & analytics

TRBOnet Enterprise and Plus are the right products if you want to track your assets. However, it may be difficult, if at all possible, if you are away from the dispatch console, or you use a non-Windows electronic device, and all you have at your disposal is a browser and Internet connection. If that's the case, you can see the online locations of your radio users. You only need to log into TRBOnet Server using your credentials.

Key features:

  • Remote access
  • Web login
  • Any browser and OS
  • GPS data
  • Text messaging
  • Job tickets
  • Custom maps
  • Reports & analytics

TRBOnet Plus is not just a communication bridge. With the TRBOnet telemetry features, you can remotely manage a number of functions across your including; open/close gates, activate elevators, lights on/off, pump on/off and you change the access rights at any time.

Key features:

  • MOTOTRBO Telemetry
  • Enhanced telemetry
  • Configurable actions
  • Auto-response
  • Hardware integration

Extended Alarm Management helps you automate your daily tasks and deliver alerts from nearly any source to your MOTOTRBO radio, dispatchers, TRBOnet Mobile Client, email accounts, or GSM phones. Event sources range from external control panels (e.g. fire alarm panels) connected to your TRBOnet server via TCP/IP or RS232, text messages and DTMF sequences sent by a radio, to Geofencing and native MOTOTRBO alarms. This module allows you to integrate TRBOnet with virtually any enterprise management system capable of sending text messages over TCP/IP.

Key features:

  • Fire panel integration
  • Control panel remote management
  • Lone worker alert
  • Restricted zone alert
  • Emergency call alert
  • Man Down Alerts
  • Configurable response actions
  • Reports & analytics

One of the most popular features of TRBOnet PLUS is GPS Tracking. If your MOTOTRBO radio is equipped with the GPS module, it is able to send its location information across the radio network, which allows the dispatcher to see and track the user's location on the map in TRBOnet Dispatch Console.

Key features:

  • Online GPS tracking
  • Historical logs
  • Geofencing
  • Store & forward options
  • Speed limit management
  • Reports & analytics

The dispatcher console is able to capture live video feed from all of the connected cameras. A camera can be linked to a specific point on a map, a subscriber unit, or an iBeacon transmitter. In the event of alarm from any of these objects, a video stream will be displayed from the associated camera in a separate window.

Key features:

  • TCP, UDP, IP cameras
  • RTSP protocol
  • Real time video
  • Alarm triggered feed
  • Voice, event & video recording of incidents

Job Ticketing is an extremely simple, yet efficient task management tool that allows dispatchers to create, assign and track tasks (job tickets) across the radio network. Jobs can be accepted, declined, and finished by a radio button click or by a predefined text message. You can build reports to see how many tasks have been assigned their statuses within a time interval.

Key features:

  • Task creation
  • Monitoring
  • Task log
  • Notification
  • Escalation
  • Event triggered jobs
  • Reports & analytics

Indoor Positioning is a powerful tool used for locating and tracking your radio units when GPS is not available, or when GPS information may not be accurate, for example, because of surroundings (tall buildings, trees and so on).

Key features:

  • Current location
  • Route history & playback
  • Integrated alarm systems
  • Overlay building schemas, 2D & 3D maps
  • Reports & analytics

Phone Interconnect allows you to connect telephones and radios. It also has the capacity for a dispatcher to make or receive telephone calls through the Dispatcher Console, organise conferences, and manage multiple phone lines.

Sign In/Out keeps track of who is using which radio communication device on a shift.

Find out more about the Management Software most suited to you.

Motorola Management Software & Applications
RAPID next-generation radio – Software & Applications