TR Pty Ltd and its subsidiaries (‘TR’, ‘we’ and ‘us’) are committed to safeguarding the privacy of our customers and visitors to our website.
The personal information that we collect and hold will depend on the circumstances in which you interact with us.
We will generally collect:
Unless you make a payment by phone, we will not collect and store your credit card information. Online credit card transactions using our payment gateway are processed in Australia, New Zealand, Malaysia or Singapore by our vendor’s secure payment service, depending on the region where the purchase is made.
We collect, hold and manage your personal information for the following purposes:
We are required by law to confirm your identity before we can provide you with certain telecommunication products and services.
In some instances, payments made by phone may also require a driver’s licence to confirm the identity of the purchaser. Driver’s licence details collected for this reason will be securely destroyed once we have verified the payment has been successful.
You can manage your cookies preferences, including to disable non-essential cookies, in your browser settings. Alternatively, select your cookies preferences in the cookies banner when it is presented to you on our websites.
To opt-out of being tracked by Google Analytics across all our websites, applications or services, see http://tools.google.com/dlpage/gaoptout.
The cookies that we use on our websites can be categorised as follows:
We use the following cookies on our site:
Performance Cookies are used for collecting data on how visitors behave on a website.
This performance, also called analytics cookies, can count page visits, how much time a user has spent on a website, count errors on damaged websites, as well as bounce rates and loading speeds to improve performance.
We may, on occasion, provide links to the websites of our partners or third parties. We do not guarantee the accuracy of information on those websites and encourage you to read the privacy policies and cookies statements for those websites.
You have the right to ask us not to use your personal information for marketing activities. We will tell you if we intend to use your information for marketing purposes or if we intend to share your information with a third party for those purposes.
You can choose to not opt-in when we invite you to be part of our marketing activities.
If you do opt-in to receive marketing from us, you may receive tailored communications relating to your purchases, rental bookings, Customer Portal profile and our products and services. You can unsubscribe from direct marketing communications at any time by choosing the ‘unsubscribe’ link in marketing emails, by managing your marketing preferences in you Customer Portal account or by contacting us using the details below.
We have offices in Australia, New Zealand, Singapore and Malaysia. You can see: https://www.techrentals.com.au/contact-us/
in your region to discuss your needs.
Staff from across any of our offices may assist our Australian-based team to provide the products and services that you have requested, manage your rental booking or respond to your enquiry.
For information about local privacy laws that apply to each of those offices, https://www.techrentals.com.au/privacy-statement/
We will not disclose your personal information unless:
We receive and transmit your personal information via our website (including by the use of online forms) and by email.
We store your personal information in hard copy and electronic format. Records containing personal information are kept securely at our premises and, in the case of electronic records, stored in secure Australian-based solutions which are accessible by our overseas offices.
We have a range of technical and organisational measures in place to protect your personal information, and our information holdings, from unauthorised access or disclosure..
In some instances, we are required by law to keep information for a minimum period of time. Where records containing personal information are not subject to those rules, we take reasonable steps to securely destroy or de-identify personal information when it is no longer relevant or no longer required for business reasons.
We will retain a record of any objection to, or opt-out request from marketing activities. This will help us to ensure we can continue to respect your wishes and not contact you further.
You have the right to request access to personal information that we hold about you, and ask for it be corrected or updated. Please direct requests to our Privacy Officer using the contact details: firstname.lastname@example.org
We may charge you a small fee, in some cases, to cover our costs when providing you with access. We will confirm any fee with you first.
If we can’t give you access to your information, we will tell you why. We will also tell you how you can make a complaint about our decision.
If you have a question about our personal information management practices, or you want to make a complaint about how your information has been handled, we want to hear from you. We are committed to working with you to resolve your complaint. You can expect to hear from us, to acknowledge your complaint, within 5 business days.
Please contact us at:
Privacy Officer, email@example.com
We may need to confirm your identity to action your request or respond to your enquiry.
If we are unable to satisfactorily resolve your complaint, you can complain to the Office of the Australian Information Commissioner (OAIC). For further information see https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
If your interaction with us is in New Zealand, Singapore, Malaysia, the European Economic Area (EEA) or United Kingdom (UK), and we have been unable to satisfactorily resolve your complaint, you can contact your local privacy regulator.
For our UK based customers, you can make a complaint to the Information Commissioner’s Office. For more details see https://ico.org.uk/make-a-complaint/
This Privacy Statement applies if you are based in the European Economic Area (EEA) or the United Kingdom (UK) when you are dealing with us and outlines the additional information that that we are required to give to you under European and UK data protection laws.
Processing personal information (called personal data under European and UK data protection laws) can only occur if it is permitted by one of the legal grounds for lawful processing. Our use of your personal data must be based on a legal ground and we are required to set out the specific legal ground for each use.
The legal ground for processing your personal data together with the purposes for processing (which are also listed above) are as follows:
We operate our business in Australia and overseas with offices in New Zealand, Singapore, and Malaysia. We may need to share some of the data that we collect from customers and website visitors in the UK and EEA amongst our offices and with our respective service providers.
Where personal data is transferred to a different location (i.e. outside the location it was collected) we put adequate safeguards in place to protect your privacy. In some instances we will rely on EU approved Standard Contract Clauses (SCCs) to protect the personal data. Alternatively, we will rely on other legal mechanisms, such as those set out in local laws where our offices are located, to authorise the cross-border transfer of personal data such as to fulfil a contract with you or with your express consent.
We may store your personal data in cloud or other types of networked and electronic solutions. If your data is stored that way, there may be disclosures in additional countries.
Overseas organisations may be required to disclose personal data that we share with them under their local laws.
For more information about cross border transfers of information, please contact us using the details firstname.lastname@example.org
You can exercise these rights by contacting us using the contact details email@example.com
Please be aware that these rights are subject to certain exemptions.
For details about how to make a compliant, for assistance with exercising your data subject right or to contact us, see firstname.lastname@example.org
This Privacy Statement was last updated on 9 February 2024.